Returns – Exchanges - Refunds: Important Information
To initiate a return or exchange, email us at firstname.lastname@example.org.
If your package is damaged in transit, contact us within 7 days of receipt so that we can send you a replacement.
- Please email us at email@example.com to notify us of the damages and initiate the replacement.
- Please include a photo of the damage.
RETURNS & EXCHANGES
Items can be returned or exchanged by contacting us within 14 days of receiving your order, as long as the items are in like-new condition.
- Please email us at firstname.lastname@example.org to arrange your return/exchange.
- Pack the items securely and ship the package back to:
87 NE Telima Lane
Bend, OR 97701
It is important to note that any and all returns/exchanges/refunds/warranty shipments sent back to AppWEAR must have a valid return authorization # visible on the outside of the box as well as inside the package with the returned merchandise.
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we cannot offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To complete your return/exchange/refund/warranty, we require a receipt or proof of purchase.
For exchanges: once we receive your returned items, we will ship the replacement items or issue an equal-value gift card, as arranged with you via email.
For returns: once we receive your returned items, we will issue a refund to your original method of payment.
- If you wish to return items purchased at our mobile store in Central Oregon, you may return the item within 30 days of purchase for exchange or store credit. This excludes clearance items. Items must be in the original packaging and in like-new, unused condition.
For refunds: Once your return is received and inspected, we will send you an email to notify you that we have received your return item. We will also notify you of the approval or rejection of your refund.
- If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
- Late or missing refunds (if applicable). If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. If you’ve done all of this and you still have not received your refund yet, please contact us at email@example.com or contact us at 503.662.7504
- Final Sale items (if applicable). Only regular priced items may be refunded, unfortunately “final sale” items cannot be refunded.
Shipping Costs for Returns & Exchanges: We do not pay for the cost of return shipping or for the cost of re-shipping the new items. Only the price of the items will be refunded to your issuing credit card.
The most common reason for an exchange is incorrect sizing. Please email us at firstname.lastname@example.org at any time during the ordering process if you have questions about the size and fit of an item.
NOTICE OF HANDMADE VARIATION
All of our items are handmade, and slight variations from the item pictured will occur. Please keep in mind the unique nature of your purchase when evaluating a product for a return or exchange; for example, we do not consider slight variations in color and pattern valid reasons for returns. Thank you for your understanding.
PLEASE BE SURE TO USE THE SIZING CHART BEFORE ORDERING TO AVOID ANY COMPLICATIONS.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
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